Delivery and Payment

DELIVERY

Ordering a product worth more than 10 000 UAH (subject to full payment of the order) you get a free delivery to the New Poshta's office.

Delivery options in Ukraine.

• Nova Poshta (NP).

Pay attention! If when choosing to deliver to a post office, you cannot find what you need in the list, this is due to the fact that at the time of creating the order, all cells in it are occupied and you should choose either the nearest branch of Nova Poshta, or the nearest post office with free cells. 

• Self-delivery (for orders made only in the online store). Self-delivery is not available at the moment.

Options for delivery abroad.

• We send orders to all countries (except two) by the national postal service Ukrposhta (subject to full prepayment of the order). Delivery costs depend on the weight of the parcel. 

Approximate shipping rates.

         Attention! If the order amount is higher than the customs duty of the country to which the delivery will be made - additional fee is calculated. For more information send us a message or call us at: +38 (050) 328-85-88, +38 (097) 601-83-81 (Viber, What's app).

PAYMENT.

Payment options.

• Payment by card online using the LiqPay payment system 
• Payment to a current account (the commission for the transfer of money is carried out at the expense of the client). 
• Payment via Google Pay or Apple Pay digital wallet. 
• Payment for all countries except Ukraine is made using Western Union or MoneyGram.

Prepayment.

• Full prepayment is made in case of ordering goods for which the maximum discount is valid.
• We do not ship orders by cash on delivery without a prepayment. If you want to place an order with payment after payment at the Nova Poshta branch, you need to make a prepayment in the amount of UAH 200. To do this, write to us (any messenger) or call: +38 (050) 328-85-88.

SHIPMENT OF ORDERS.

All orders in our online store with delivery to the post office we send within 2-3 working days after the payment.

We do this to have more time, which we invest in high-quality and delicate packing. So that you get the most out of unpacking your items from cabanchi.

Please note that you may receive your order from different warehouses. In this case, you will receive the order on two separate dispatches. The customer pays for the delivery service. We apologise for any temporary technical inconvenience.

TERMS OF DELIVERY DURING THE WAR.

We send your orders to the working branches and post offices of Nova Poshta three times a week. 

Please note that at this time Nova Poshta cannot foresee exact delivery time for parcels and guarantee terms. However, we hope that your orders will be delivered as soon as possible. 

Self collection of orders from the warehouse office is not possible at this time.

RECOMMENDATIONS. 

We strongly recommend you check the integrity of the packaging when you receive your parcel at the post office and, if it is deformed, file a claim with the shipping company.