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Exchange or return

Exchange or return of goods is possible within 14 days from the date of purchase.

  • Exchange or return of the goods is made if they have not been used, if their trade dress, consumer qualities, labels, as well as the settlement document, which was issued to the buyer together with the goods.
  • Transmission in case of exchange and return is made at the expense of the customer.
  • The money is returned to the Privat Bank card (commission for sending the money is at the expense of the client).
  • To formalize the refund, please, contact the manager.
  • If you want to change or return an item that you purchased in one of our stores, it can be done only in the store where it was purchased;
  • It's not possible to return or exchange the product that you bought with a 50% discount or higher.
  • According to the law, Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994, № 172, underwear (underwear, swimwear, nightgowns, pajamas) included in the "List of non-food products of appropriate quality" that are not subject to return or exchange for similar models of other sizes, shapes, sizes, styles, colors or equipment.